Refund and Return Policy
At Upaj Foods, we are committed to delivering quality products to our customers. Please read our policy carefully before placing an order.
Order Cancellation
Orders can only be cancelled before they are dispatched. Once your order has been dispatched, cancellation is not allowed under any circumstances.
To request a cancellation, you must contact our customer support team immediately through our customer care number provided on the website.
Return Policy
We follow a strict no return policy. Once a product has been delivered, it cannot be returned or exchanged.
We request customers to review their orders carefully before placing them to avoid any inconvenience.
Damaged or Incorrect Products
In case you receive a damaged, defective, or incorrect product, you must inform us within 24 hours of delivery by contacting our customer care team.
We may require photo or video proof to verify the issue. Upon successful verification, we may offer a replacement or refund at our sole discretion.
Refund Policy
Refunds will only be processed in cases where a product is confirmed as damaged, defective, or incorrect, and only after proper verification.
If approved, refunds will be issued to the original payment method within a reasonable processing time.
No refunds will be provided for orders that have been successfully delivered in correct condition.
Contact for Support
For any issues related to cancellation, refunds, or order concerns, please contact our customer care number available on our website. Our team will assist you as quickly as possible.